Tell us what broke
Describe it in your own words. No ticket jargon, no dropdown maze.
SUPPORT THAT ACTUALLY PICKS UP
Tech problems, sorted the same day
General IT support for homes and small businesses — from a laptop that won’t boot to a whole office network. Real engineers, fixed prices, no jargon.
No jargon, no call-out fee for a diagnosis, and you speak to an engineer — not a script.
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START HERE
The things we get called about most
HOW WE HELP
Four ways to get unstuck
Whichever route you take, you get the same engineer from start to finish and a fixed price agreed up front.
Remote support in 15 minutes
Share your screen from anywhere and watch an engineer fix it while you make a cup of tea.
ExploreOn-site engineer visits
Some things need hands on the hardware. We come to your home or office, same day where we can.
ExploreBackup & data recovery
Lost files recovered where possible, then a backup that runs quietly without you thinking about it.
ExploreBusiness IT & security
Unlimited helpdesk, patched devices and cyber-security basics done properly for teams of 5 to 100.
ExploreHOW IT WORKS
Four steps, no surprises
Free diagnosis
We work out what is actually wrong and tell you the fixed price before starting.
We fix it
Remotely in minutes, at your door the same day, or in the workshop within 48 hours.
It stays fixed
Every job ends with a plain-English summary and a warranty you can hold us to.
WHAT WE SUPPORT
We already know the tools you use every day
Our engineers are certified across the platforms most homes and small businesses actually run — so nobody has to learn your setup at your expense.
Windows 10 / 11
macOS & iOS
Android
Linux & Ubuntu
Microsoft 365
Google Workspace
Email & Exchange
Slack
Zoom & Teams
Dropbox & cloud
WordPress sites
QuickBooks & Sage
Cisco networking
Ubiquiti Wi-Fi
TP-Link mesh
Synology NAS
Endpoint antivirus
Remote tools
Running something niche — a legacy accounts package, an old NAS, a machine-room PC nobody dares touch? Tell us what it is and we will say honestly whether we can help.
FIX IT YOURSELF
Guides worth reading before you call
Troubleshooting
Your laptop is slow — five checks before you buy a new one
Straight answers from the engineers who take these calls every day.
6 min read
Staying safe
How to tell a real support call from a scam one
Straight answers from the engineers who take these calls every day.
4 min read
Business IT
The backup setup we recommend to every small business
Straight answers from the engineers who take these calls every day.
8 min readNot sure which service you need?
Describe the problem and we will tell you what it is — diagnosis is always free.